At Buzz Builder, we value your trust and are committed to ensuring your satisfaction with our digital products. While we do not offer refunds, we provide a hassle-free exchange process for eligible cases.
Eligibility for Exchanges
You can request an exchange under the following conditions:
- Defective or Malfunctioning Product: If the digital product does not work as intended or contains errors.
- Incorrect Product Delivered: If you received a product different from what you ordered.
- Non-Delivery of Product: If you did not receive the download link or activation key within 24 hours of purchase.
How to Request an Exchange
To initiate an exchange:
- Contact Us:
Email [email protected] with the following details:- Your order number.
- A clear description of the issue.
- Screenshots or any relevant evidence supporting your request.
- Approval:
Once we review your request, we will notify you of the next steps.
Exchange Process
- Verified exchange requests will be processed within 7 business days.
- A replacement product or corrected activation key will be sent directly to your registered email.
Important Notes
- No Refunds: Due to the nature of digital products, we do not offer refunds under any circumstances.
- Exchanges Only: Our policy is limited to providing exchanges for eligible cases.
Need Assistance?
If you have any questions or need further clarification, please don’t hesitate to contact our support team at [email protected].