Get In Touch

Contact Us Via E-mail

Contact Hours

Response Time​

8:00 AM - 4:00 PM​
1 Hour - 12 Hours​
Buzz Builder
[email protected]
+44 1789 262 126
Arden St, Stratford-upon -Avon, United Kingdom

FREQUENTLY ASKED QUESTIONS

What should I do if I encounter issues with a purchased product?

If you experience any problems with your digital product, such as an invalid activation key or download link, please contact us immediately at [email protected]. We are committed to resolving any issues promptly.

What evidence do I need to provide when requesting a replacement for a faulty product?

When requesting a replacement, please provide:

  • Your order number.
  • A detailed description of the issue.
  • Relevant evidence, such as screenshots, demonstrating the problem. This information will help us assess and address the issue more effectively.
How long does it take to receive a replacement for a faulty product?

We aim to process replacement requests within 7 business days after verifying the issue. However, the actual timeframe may vary depending on the complexity of the problem.

What if the product works, but I need help using it?

If the product functions correctly but you require assistance in using it, we're here to help! Please reach out to us at [email protected] and we'll provide you with the support you need.

Can I get a refund instead of a replacement?

We do not offer refunds for digital products. However, we are committed to ensuring your satisfaction and will do our best to address any issues you may encounter with our products.

How can I contact customer support for further assistance?

If you have any questions or concerns about our exchange policy or need assistance with a product, please don't hesitate to contact us at [email protected]. Our customer support team is here to help you.